Terms.
Terms.
Service provision - Supply of specified tracing service. All services will be invoiced by Pavilion Digital Marketing Ltd and Tracing is performed by Tracing by Find UK People® Please note all services are subject to pre-payment.
TracingFamily® will supply the service as outlined in the following terms of service. TracingFamily® will forward all tracing requests to be completed by Findukpeople.com known as Find UK People® our sister tracing company. The Findukpeople.com terms of service will override these for the provision of any service requested.
The No Trace No Fee Guarantee
The TracingFamily® no trace no fee policy, guarantees, if we cannot confidently supply a current address as shown on UK Credit Agency data then we won’t provide a report and we will refund the fee paid automatically.
Backed up by our Retracing Guarantee
All cases are backed up by a 60 day retrace policy where if you need further confirmation of a supplied address we will supply a confirmation or revalidation free of charge for up to 60 days from the original order date.
All service pricing listed on this website excludes VAT at the normal U.K. rate and VAT will be added at checkout stage.
Holidays & business interruption
Christmas & Easter services will take up to 10 working days to process due to limited staff cover*
In addition, on occasion due to staff holidays, sickness or business interruption timescales can be deferred by 10 days from the date of order which will result in a maximum turnaround of 17 working days.
*Closed Bank Holidays & Weekends
Credit Agency datasets & other sensitive data use
Datasets are only used where permitted by the supplier and UK data / GDPR compliance requirements. For example Credit Agency data is only used for Debt, Financial claim or Asset reunification purposes.
Where tracing an individual falls outside of these uses we would seek to trace the subject of the search using other compliant investigative means including permitted datasets.
Any mention of Credit agency use on this website or its individual pages does not indicate that it will be used on any service without the correct validation and authorisation that the case passes the data assessment for its use.
To underscore, all cases submitted to us are subject to our data impact assessment prior to processing. As such any submitted case would only use data where permissible by UK Law, GDPR, our internal compliance requirements, passing our internal third party impact assessment and third party data supplier requirements.
Information Supplied
All reports and information contained therein, are supplied in the best of faith, however, we make no representation or warranty of any kind, express or implied regarding the validity, accuracy, adequacy, reliability or completeness of any supplied information or lack of. We rely on multiple third party data sources in the UK, these data sources are reliable and are an industry standard for sourcing intelligence, but they are outside of our control. We only supply reports based on sourced data and any supporting information to this data, i.e we perform an information gathering service but do not guarantee the data supplied or the lack of any data which has not been sourced. Our reports should be viewed as information intelligence that has been obtained from third party sources with supporting data to verify this source data but we do not guarantee its validity or guarantee that all data has been gathered on a report. As such our reports should be treated as intelligence on a given subject matter but not a complete circumstance or history, as data intelligence (and the resultant reports supplied by us) can omit certain information, assets, liabilities or supply out of date or on occasion incorrect information in some cases where data sources or indeed the searched for party have not updated their records or have data errors or omissions. Data provision, accuracy or completeness by any third party data source is outside of our control and as such all reports are supplied in the best of faith and without any guarantee as to their accuracy or completeness. We do on most supplied single data points attempt to verify this data by independent time relative data source as per industry requirements and best practise. For example a supplied current address will be verified by multiple data sources to validate a new address link, such as an address link supplied by a UK Credit Agency.
TracingFamily® does not warrant or guarantee the accuracy, reliability or legality of any Information and You accept that it is Your responsibility for determining if the Information is sufficient for Your needs and that You must rely on Your own skill and judgement in doing so or take appropriate legal advice before proceeding on any action. All provided information should be independently verified by yourselves or a qualified third party before any further action is commenced, as our information is intelligence based rather than field verified data information.
TracingFamily® expressly disclaims all or any warranties, express or implied, relating to the Service, including in particular any warranties of merchantability or fitness for a particular purpose or to achieve a particular result;
TracingFamily® AND ALL ITS DATA SUPPLIERS (i.e The Parent Company Pavilion Digital Marketing Ltd, Approved Suppliers as chosen by TracingFamily® and all Third party data providers) SHALL IN NO EVENT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND OR CHARACTER (INCLUDING, BUT NOT LIMITED TO, SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES) EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING OUT OF THE USE OF THE INFORMATION, INCLUDING WITHOUT LIMITATION ANY LOSS OR DAMAGES ARISING OUT OF ANY CREDIT DECISIONS MADE, ANY LOSS OF PROFIT, SAVING OR GOODWILL, AND ANY LOSS OR DAMAGE ARISING OUT OF THE CONDUCT OF THIRD PARTIES;
Importantly You are therefore always, without exception, advised to check any Information provided to You through this Service as any reliance that You place on the accuracy of that Information is at Your own risk.
Important information
All address tracing is fee per case and any refunds (where no current address can be verified before supply of report) will be placed within 24 hours of negative trace result provision. All tracing is completed within 24 hours normally and a maximum of 7 days. All timescales are working days/hours i.e. 10 am – 4 pm Monday to Friday. To confirm all reports will be delivered between 5-7 pm, when completed, on that day via email, and turnaround times are for working and completing a case not time to return the case.
On occasion due to staff holidays, sickness or business interruption timescales can be deferred by 10 days from the date of order which will result in a maximum turnaround of 17 working days. We will advise this status when active on our website, at the time of ordering, on the online shop header panel.
All prices on this website exclude VAT and will be charged VAT at the current rate at the end of the checkout process. All timescales are working days / hours i.e. 10am – 4pm Monday to Friday. To confirm all reports will be delivered between 5-7pm, when completed, on that day via email and turnaround times are for working and completing a case not time to return the case.
All single cases will be issued an email receipt and to confirm TracingFamily® are a transactional site which accepts card payments only.
All prices are subject to change and the price charged at the online shop at the point of purchase is the true and correct fee to be charged. Errors and advertised rates are a reflection of our fees charged but we do not underwrite errors and omissions.
Please make sure you have the correct consent in place, such as contractual agreement or valid legal basis i.e. debt recovery litigation or action such as issue of an LBA to use our services. You also agree by using our services that any information supplied by us will be used in a legally compliant way in the UK.
The Services supplied by us are not for use by anyone under the age of 18.
You agree that you will not use our services if there is any legal reason preventing you from instructing us. You agree there are no legal restrictions incurred by UK court or other responsible, recognised authorities, including offshore authorities, banning you seeing or restricting your distance from the person you are instructing us on.
We do not investigate cases searching for persons under the age of 18
You agree that your interests in finding a person is in no way associated in harming them or their associates, physically, emotionally or their media / public image and the search is only for locating a debtors address for future litigation or debt recovery proceedings or action..
GDPR Terms you agree to by using this service
1. By using our service you agree you have a compliant legal basis to request your investigation from us to comply with GDPR regulation.You may want to consult the ICO website to verify this for GDPR compliance.
Examples:
· Legal claims
· Consent
· Contractual necessity
· Compliance with legal obligations
· Vital interests
· Public interest
Key legal bases
Under GDPR, there are a number of grounds to legitimise the processing of personal data. Below, we’ve outlined the most relevant legal bases under the GDPR.
Basis Requirements and product implications
Contractual necessity
· Data processed must be necessary for the Service and defined in the contract with the individual
Consent
· Requires a freely given, specific, informed and unambiguous consent by clear affirmative action
· People have a right to withdraw consent, which must be brought to their attention
· Must be from a person over the age of consent specified in that Member State, otherwise given by or authorised by a parent/guardian
· Explicit consent is required for some processing (e.g., special categories of personal data)
Legitimate interests
· A business or third party must have legitimate interests which are not overridden by individuals’ rights or interests.
· Data processing must be paused if an objection is raised by an individual
2. By using our service you agree to receiving your result via email. We will send your order status emails, report and result via email to your supplied email address. We will send you a separate email to ask if you want to receive marketing and discount code emails from us shortly.
3. By using our service you agree to us sharing your people trace data to enable a trace on your subject. We will share data on the subject you are investigating with a variety of authorised and preferred investigation supplier status organisations to trace subjects to a current address. For example Credit Reference Agencies such as Equifax, Experian or Callcredit to obtain address link data. All suppliers will be ICO registered and we or our partners will of conducted an audit of their policy and procedures for data handling. We will only share the subject of the search details to enable a successful outcome for your trace. Our data sharing will be proportionate to the request and will be in your best interests in achieving a tracing success outcome.
4. By using our service you confirm you & the subject of the instruction are over 18 years.The Services supplied by us are not for use by anyone under the age of 18. We do not investigate cases searching for persons under the age of 18.
5. By using our service you confirm there is no legal reason or other compelling reason that you should not instruct us to trace a person or otherwise act for you in the instructed matter
5.1 All Family or people tracing services on this website, where consent and privacy is required for compliance, we will pass your contact details for the subject to choose how and if to contact you, you authorise us to complete this without further consent from you. This is required to comply with UK privacy rules and GDPR
General Terms of Service
1. Background & supply of services
TracingFamily® is a website and host advertiser which, amongst other things, gives the price and facility to order via secure encryption of financial information products and other investigation services from ourselves and our approved tracing partners. TracingFamily™ also provides web-space for third parties to advertise other related financial products and services.
TracingFamily® is a trading name of Pavilion Digital Marketing Limited. TracingFamily® is owned & operated by Pavilion Digital Marketing Limited a company registered in England with the Company number of 09418751, having its registered office at:
TracingFamily®, 303 Goring Road, Goring-By-Sea, Worthing, England, BN12 4NX
Data protection act registration number: ZA193733
The services you buy from this site will be purchased from TracingFamily®
Pavilion Digital Marketing Ltd (trading names and domain names include but not limited to, wetraceanyone.com, wetraceanyone.co.uk, TracingFamily®, Traceadebt.com, Traceadebt.co.uk, traceadebt.org, traceadebt.biz, traceadebt.name, traceadebt.eu and TracingFamily)
TracingFamily® introduces customers to our approved tracing partner in certain circumstances, which is authorised to conduct tracing services to the same approved levels as ourselves. TracingFamily® relationship with our approved tracing partner is limited to that of a business partnership, no common ownership or control rights exists between us. TracingFamily® is registered with the ICO with Data protection act registration number: ZA193733
2. Security of data
All submitted data placed on the TracingFamily® order system will be passed from Pavilion Digital Marketing Ltd to our approved tracing partner by means of 256Bit SSL encrypted databases. 256-bit encryption refers to the length of the encryption key used to encrypt a data stream or file. A hacker or cracker will require 2_256 different combinations to break a 256-bit encrypted message, which is virtually impossible to be broken by even the fastest computers.
Typically, 256-bit encryption is used for data in transit, or data traveling over a network or Internet connection. However, it is also implemented for sensitive and important data such as financial, military or government-owned data. The U.S. & UK governments require that all sensitive and important data be encrypted using 192- or 256-bit encryption methods.
The TracingFamily® advanced systems offer the following security advantages
256-Bit SSL – all data is transmitted by secure encryption
With one click you can quickly protect your data with our secure online forms. SSL (Secure Socket Layer) is the industry standard for viewing and sending sensitive information on an Internet browser.
Data Encryption – all stored data is encrypted
When storing sensitive information in our online database we require you to encrypt that data. This feature is so secure that if you lose your password not even our staff can access it!
PGP Email Encryption – email data is encrypted by PGP
PGP (Pretty Good Privacy) encryption is a must if you receive sensitive information
Password Protection – all access to our databases are password protected
TracingFamily® secure order system only provides our approved partner with access through password protection.
Summary
We set out below the important points for you to note when using our website. These summary points are not part of our Terms and Conditions and are for reference only. Before using our website, we recommend that you read all of our Terms and Conditions to ensure that you are happy with them. We suggest that you print a copy of these Terms and Conditions and keep them in a safe place for future reference.
4. Main Terms
You must provide accurate and complete information when using this website so that we can provide appropriate service levels.
4.1 If you input incomplete or incorrect information whilst using this website the matter may be chargeable even if the case has not been completed fully as we charge for searches that have a positive result based on the information that has been supplied.
4.2 All information data and copyright material contained on this website must not be reproduced or used without our consent.
4.3 You agree that by clicking “Continue” “Order”, “Order now” or similar, registering, accessing or using our services, you are entering into a legally binding agreement (even if you are using our Services on behalf of a company). Your agreement is with TracingFamily® & our approved tracing partner and you will be subject to both our standard terms of service.
4.4 This “Agreement” includes this User Agreement and the Privacy Policy, and other terms that will be displayed to you at the time you first use certain features, as may be amended by TracingFamily™ from time to time. If you do not agree to this Agreement, do NOT click “Continue” (or similar) and do not access or otherwise use any of our Services.
4.5 Registered users of our Services are “Member clients” and unregistered users are “Visitors”. This Agreement applies to both.
4.6 If you purchase any of our paid Services (“Premium Services”), you agree to pay TracingFamily™ the applicable fees and taxes. Failure to pay these fees may result in the termination of your subscription. Also:
4.7 Your purchase may be subject to foreign exchange fees or differences in prices based on location (e.g. exchange rates).
4.8 You agree that we may provide notices to you in the following ways: (1) a banner notice on the TracingFamily® Service, or (2) an email sent to an address you provided, or (3) through other means including mobile number, telephone, or mail. You agree to keep your contact information up to date with TracingFamily™ and our approved tracing partner
4.9 You must pay our TracingFamily® for applicable fees and taxes unless you cancel the Service, in which case you agree to still pay these fees through the end of the applicable subscription period where we are still working cases submitted to us. Taxes are calculated based on the billing information that you provide us at the time of purchase.
5. Our Rights
We or our approved tracing partner may change, suspend or end any Service, or change and modify prices prospectively in our discretion. To the extent allowed under law, these changes may be effective upon notice provided to you.
5.1 TracingFamily® is not a storage service. You agree that we have no obligation to store, maintain or provide you a copy of any content or information that you or others provide, except to the extent required by applicable law.
5.2 To the extent allowed under law, TracingFamily® (and those that TracingFamily™ works with to provide the services) (A) Disclaim all implied warranties and representations (e.g. warranties of merchantability, fitness for a particular purpose, accuracy of data, and non-infringement); (B) Do not guarantee that the services will function without interruption or errors, and; (C) Provide the service (Including content and information) on an “as is” and “as available” basis.
5.3 Some laws do not allow certain disclaimers, so some or all of these disclaimers may not apply to you.
5.4 To the extent permitted under law (and unless TracingFamily® has entered into a separate written agreement that supersedes this agreement), TracingFamily™ (and those that TracingFamily® works with to provide the services) shall not be liable to you or others for any indirect, incidental, special, consequential or punitive damages, or any loss of data, opportunities, reputation, profits or revenues, related to the services (e.g. offensive or defamatory statements, down time or loss, use or changes to your information pr content). We do not indemnify against any consequential loss whether direct or indirect, and always advise that all supplied information is validated before use.
5.5 This limitation of liability is part of the basis of the bargain between you and TracingFamily® and shall apply to all claims of liability (e.g. warranty, tort, negligence, contract, law) and even if TracingFamily® has been told of the possibility of any such damage, and even if these remedies fail their essential purpose.
5.6 Some laws do not allow the limitations or exclusion of liability, so these limits may not apply to you.
5.7 We provide a promoted service from our approved tracing partners and where you propose to enter into a separate agreement or policy with that product provider or service provider, you should check their terms and conditions to ensure that you are comfortable with them.
5.8 These Terms and Conditions set out what you should do if you have a complaint against us or a product provider or service provider.
5.9 To use the Services, you agree that: (1) you must be the “Minimum Age” (defined below) or older; (2) you will only have one TracingFamily™ account, which must be in your real name; and (3) you are not already restricted by TracingFamily® or our approved tracing partner from using the Services.
5.91 LIMITATION OF LIABILITY. PROVIDER SHALL NOT BE LIABLE FOR ANY LOSS, INJURY, CLAIM, LIABILITY, OR DAMAGE OF ANY KIND RESULTING FROM YOUR USE OF THIS WEB SITE or ITS REPORT CONTENTS AND INFORMATION PROVISION AND / OR CONTENT.
5.92 We may also pass your contact details for the subject to choose how and if to contact you, you authorise us to complete this without further consent from you. This is required to comply with privacy rules and GDPR
6. Processes
“Minimum Age” means 18 years old for any country. However, if law requires that you must be older in order for TracingFamily® or our approved tracing partner to lawfully provide the Services to you (including the collection, storage and use of your information) then the Minimum Age is such older age. The Services are not for use by anyone under the age of 18.
6.1 TracingFamily® shall carry out the Specified Service by recognised methods in accordance with, and pursuant to, all relevant legislation, regulations and accepted trade practices. TracingFamily™ shall at all time act in accordance with all relevant current legislation and the Data Protection Act 1998.
6.2 Upon receipt of your instructions the trace is placed on the secure SSL encrypted TracingFamily® System and the case is refered via 256Bit encrypted databases to our approved tracing partner where the tracing procedure starts.
6.3 In all instances of tracing the gathering, storing and reporting of all information will be in accordance with the Data Protection Act as amended. All data will be encrypted via 256 bit SSL security at all times between Pavilion Digital Marketing and our approved tracing partner.
6.4 Where a new address is gained this will be confirmed whenever possible through a minimum of two seperate sources including Credit reference agency data sources by our approved tracing partner.
6.5 Where the supplied address is found to still be current this will be confirmed through a minimum of two sources by our approved tracing partner
6.6 Where investigations prove unsuccessful (no verified address provided) you will be sent a refund report with a negative trace notice via email always within 7 days from time of instruction.
6.7 All tracing will be completed by within a maximum of 7 days from receipt although normally completed in just 24 hours.
6.8 On occasions that you may require a further recheck we request you wait 4 weeks and re instruct us to trace the subject
6.9 The charge for tracing service is as per TracingFamily® listed fees and forms a legal and binding part of our agreement.
6.10 There is no charge for unsuccessful traces where we cannot source a current verified address but we do not indemnify the supplied address as current although it is supplied in best of faith. We provide a refund notice and initiate a full refund for any pre-payment within 24 hours of the negative no address provided result. Our payment processors can take up to 20 days to fully refund the amount but this depends on your payment type and your banks policies for refund of funds.
6.11 TracingFamily® only accepts instruction via its secure website.
7. We offer an efficient and effective service and will deal with your business in a competent and professional manner at all times.
8. The client shall afford all reasonable assistance to TracingFamily® and in respect of the submitted cases.
8.1 Any subject confirmed as deceased with date of death in an address trace or related service will result in a positive trace and is a chargeable outcome.
9. This agreement shall commence on the date of instruction via the TracingFamily® website.
10. Should either party terminate the agreement all traces held by TracingFamily® will, within a reasonable time, be returned to the client with an invoice for work completed to the effective date.
11. If any further information is required from you, a response by e-mail is required by us within 1 working days.
12. We require all clients to pay via credit or debit card once the trace has been instructed, all company clients with batch work will be required to pay via advance payment on the website we will accept Credit or Debit card for batch results.
13. Notice
Any notice given under this Agreement shall be in writing and shall be delivered by email addressed to the relevant party at the address given at the foot of this Agreement.
14. Disclaimer
Nothing in this Agreement shall create:-
14.1. A sole agency collections Agreement.
14.2 Employment of TracingFamily® within the meaning of the employment legislation or as amended or as re-enacted from time to time.
14.3 A partnership within the meaning of the Partnership Act 1890 or as amended or re-enacted
14.4 A joint venture between parties.
15. Data Protection Act
TracingFamily® will not be responsible for breaches of the Data Protection Act 1998 which may be deemed to have arisen as a result of the original information passed to us which we, under current legislation, are permitted to use. All matters relating to original information and its compliance with the Data Protection Act 1998 remain with the Client. TracingFamily® will not be deemed Data Controllers of the clients information but only Data Processors. At all times the client is deemed as the Data Controller under the definition of the Data Protection Act (as amended).
16. Legal
This Agreement shall be governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the Courts of England and Wales.
For notice of termination please email us
16.1 All tracing is supplied in the best of faith and we offer no recheck guarantee on any information supplied apart from any special offers such as premium retracing which is limited to one validation, we also do not indemnify our clients against liability or compensate (someone) for harm or loss as a result of the information supplied.
16.2 The materials appearing on this website do not constitute legal advice and are provided for general information purposes only. No warranty, whether express or implied is given in relation to such materials. We shall not be liable for any technical, editorial, typographical or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web images or information linked to this website.
16.3 No advice
This website contains general information about legal matters. The information is not advice and should not be treated as such.
16.4 Limitation of warranties
The legal information on this website is provided “as is” without any representations or warranties, express or implied. TracingFamily™ makes no representations or warranties in relation to the legal information on this website.
16.5 Without prejudice to the generality of the foregoing paragraph, TracingFamily™ does not warrant that:
the legal information on this website will be constantly available, or available at all; or
the legal information on this website is complete, true, accurate, up-to-date, or non-misleading.
16.6 Professional assistance
You must not rely on the information on this website as an alternative to legal advice from your solicitor or other professional legal services provider. If you have any specific questions about any legal matter you should consult your solicitor or other professional legal services provider. You should never delay seeking legal advice, disregard legal advice or commence or discontinue any legal action because of information on this website.
16.7 Liability
Nothing in this legal disclaimer will limit any of our liabilities in any way that is not permitted under applicable law or exclude any of our liabilities that may not be excluded under applicable law.
17. Complaints procedure
We aim to provide a high level service to all our customers but occasionally things can go wrong. When this happens we will do everything we can to put things right and assist you.
If you have a complaint about our service, please contact us.
In writing:
Please address your letter to:
TracingFamily®
James Gordon-Johnson
303 Goring Road, Goring by Sea, BN12 4NX
Please include your name and address, a contact telephone number, your order quote number and details of why you are unhappy. This will help us to respond to you as quickly as possible. If we do not have enough information to investigate your complaint we will try and contact you to ask for further details.
If we are unable to resolve your complaint by the close of business the next working day after receipt of letter, we will send a written acknowledgement of your complaint to you within 5 working days of its receipt. In our acknowledgement we will advise you of the name and job title of the person who will be dealing with your complaint.
18. Dispute
18.1 If any provision of these Terms and Conditions are held by a competent authority to be invalid or unenforceable, the remaining provisions of these Terms and Conditions will not be affected and will remain valid.
18.2 In the event of a dispute in connection with or arising out of these Terms and Conditions, English law will apply.
18.3 These Terms and Conditions will only apply as between us and you. Unless as otherwise stated in these Terms and Conditions no other person may benefit or rely upon these Terms and Conditions.
19. Third Parties
19.1 This website contains links to websites operated by third parties. Some of those websites will carry our branding and are therefore only accessible by our customers. The operation and content of those websites are determined by those third parties and will be governed by separate terms and conditions. We do not accept responsibility or liability for the content of any third party website, as this is outside of our control.
19.2 Links are provided for convenience only and inclusion of any links should not be taken to imply endorsement in any way of the site to which it links. Examples of services operated by third parties are ‘Asset finance’ and ‘Bibby Financial Services’ or “High court enforcement” and the “Sheriffs Office”.
19.3 You may wish to take the following steps when purchasing a product or service from a third party such as our main provider our approved tracing partner
19.3.1 Read and ensure that you understand the terms and conditions of their website and terms and conditions of any product or service you might be agreeing with them;
19.3.2 Clarify and/or check your understanding of relevant terms and conditions by seeking independent advice, for example if the proposed transaction is of significant financial value to you or your request criteria is particularly unique or high risk; and/or
19.3.3 We regularly check that all our partners are regulated and meet our terms of service, any partner that fails on this audit check can have the agreement terminated, be removed from our website or be subject to other action we deem appropriate with immediate effect without any financial claim or compensation against us.
20. Data Protection
20.1 We will comply with all applicable data protection legislation from time to time in force in respect of the personal data we collect from you. We share data with our tracing partners to facilitate the trace requests but this data is always encrypted and password protected from all sides and all tracing partners will be registered with the ICO.
20.2 Additionally we will observe the terms of our privacy policy
20.3 If you decide to purchase or make further queries about a product or service through this website you will be directed to the product or service provider’s website order system and the information you have provided may be passed to such providers to allow them to deal with your request. Those product or service providers will be subject to their own terms and conditions and each product or service provider may have a different privacy policy from ours.
21. Intellectual property
21.1 All information, data and copyright material contained on this website, including any trade marks (whether officially registered or unregistered), trade names, brands, logos and devices belong to us – Pavilion Digital Marketing Ltd or to people whom we have given ownership or permission to use such information data and/or copyright material. You must not use such information or copyright material unless you have written permission from us or the owner to do so. This term for the avoidance of doubt includes customers and partner companies.
21.2 TracingFamily® is owned & operated by Pavilion Digital Marketing Limited, Company number 09418751
21.3 You may download or copy the content and other downloadable items displayed on this website for personal non business use only, (i.e. to assist with a purchasing decision), provided that you are not otherwise breaching these Terms and Conditions.
21.4 TracingFamily® is a trading name of Pavilion Digital Marketing Limited. TracingFamily® is owned & operated by Pavilion Digital Marketing Limited, Company number 09418751.
21.5 The main services you buy from this site will be purchased from TracingFamily®
21.6 TracingFamily® introduces customers to our approved tracing partner for completion of tracing work on some occasions.
21.6.1 TracingFamily® relationship with our approved tracing partner is limited to that of a business partnership, no common ownership or control rights exists between us.
21.7 Please note, we cannot be held responsible for the content of external websites and by using website links to access separate websites you will be subject to the terms of use applying to those sites.
21.8 We use cookies but only strictly necessary for website functioning i.e. non tracking cookies to give you the best experience. If you do nothing we’ll assume that it’s ok. The cookie we use is described in our privacy policy
21.9 If a court with authority over this Agreement finds any part of it not enforceable, you and us agree that the court should modify the terms to make that part enforceable while still achieving its intent. If the court cannot do that, you and us agree to ask the court to remove that unenforceable part and still enforce the rest of this Agreement. To the extent allowed by law, the English version of this Agreement is binding and other translations are for convenience only. This Agreement (including additional terms that may be provided by us when you engage with a feature of the Services) is the only agreement between us regarding the Services and supersedes all prior agreements for the Services.
22. If we don’t act to enforce a breach of this Agreement, that does not mean that TracingFamily® has waived its right to enforce this Agreement. You may not assign or transfer this Agreement (or your membership or use of Services) to anyone without our consent. However, you agree that traceadebt.com may assign this Agreement to its affiliates or a party that buys it without your consent. There are no third party beneficiaries to this Agreement.
23. We reserve the right to change the terms of this Agreement and will provide you notice if we do and we agree that changes cannot be retroactive. If you don’t agree to these changes, you must stop using the Services.
23.1 You agree that the only way to provide us legal notice is at the addresses provided within this agreement.
If you want to send us notices or service of process, please contact us at:
POST: TracingFamily®, 303 Goring Road, Goring-By-Sea, Worthing, England, BN12 4NX
24. IT Security & Viruses
24.2 We will use reasonable care and skill to ensure that our site and our communications with you are safe, secure and free from bugs, viruses and other defects. However we are not able to guarantee that our site or any of our communications with you will be safe, secure or free from bugs or viruses or other defects.
24.3 You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
24.4 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.
24.5 We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
25. Linking to our site
25.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
25.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
25.3 You must not establish a link to our site in any website that is not owned by you.
25.4 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
25.5 We reserve the right to withdraw linking permission without notice.
25.6 The website in which you are linking must comply in all respects with the standards set out in these terms of use.
25.7 If you wish to make any use of content on our site other than as set out above, please contact us
26. Third party links and resources in our site
26.1 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
26.2 We have no control over, or responsibility for, the contents of those sites or resources.
27. Other applicable terms
These terms of use refer to the following policies, which also apply to your use of our site:
a. Our Privacy Policy located here, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
b. Our Cookie Policy sets out information about the cookies on our site.
27. False system orders
TracingFamily® utilises IP tracking and will prosecute to the fullest extent within UK law any false orders received, we also, where a false order has been received, charge a admin fee to reflect our costs in dealing with the administration of a order that has been placed where the details of the subject ordering are false or incorrect so we may not invoice the said client.
28. Legal reasons not to request our services
You agree that you will not use our services if there is any legal reason including any judgement or injunction preventing you from tracing or investigating people. This also includes if you have a restraining order, or any type of restriction placed on you in regards to the person you are requesting us to trace or investigate. You agree there are no legal judgments or restrictions incurred by UK court or other responsible, recognised authorities, including offshore authorities, banning you seeing or restricting your distance from the person you are tracing.
We normally only conduct Debt Tracing for creditors searching for debtors, who owe them outstanding debts. We do not offer any other tracing service, unless specified on our online store, under any circumstances.
29. Termination of our services
TracingFamily® may terminate the Partners or Clients terms at its sole discretion without cause at any time with immediate effect.
30. Professional indemnity Insurance
Policy number:
Policy number: PL-PSC10002520799/01
Name of policy holder: Pavilion Digital Marketing
Period of insurance: From 09/11/2020 to 08/11/2021 both days inclusive. This policy is a Continuing cover policy
Insurer: Hiscox Insurance Company Limited 01/02/2015
Level of cover: £250,000
31. Certificate of public and products liability insurance
Limit of indemnity:
Insured name: Pavilion Digital Marketing
Address: 303 Goring Road Goring-by-Sea WORTHING
Policy number: PL-PSC10002520799/01
Insurer: Hiscox Insurance Company Limited
Period: From 09/11/2020 to 08/11/2021 both days inclusive. This policy is a Continuing cover policy
Limit of indemnity: £1,000,000
32. Legal statement
The materials appearing on this website do not constitute legal advice and are provided for general information purposes only. No warranty, whether express or implied is given in relation to such materials. We shall not be liable for any technical, editorial, typographical or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web images or information linked to this website.
No Advice
This website contains general information about legal matters. The information is not advice and should not be treated as such.
Limitation of Warranties
The legal information on this website is provided “as is” without any representations or warranties, express or implied. TracingFamily™ makes no representations or warranties in relation to the legal information on this website.
Without prejudice to the generality of the foregoing paragraph, TracingFamily® does not warrant that:
The legal information on this website will be constantly available, or available at all; or the legal information on this website is complete, true, accurate, up-to-date, or non-misleading.
Professional Assistance
You must not rely on the information on this website as an alternative to legal advice from your solicitor or other professional legal services provider. If you have any specific questions about any legal matter you should consult your solicitor or other professional legal services provider. You should never delay seeking legal advice, disregard legal advice or commence or discontinue any legal action because of information on this website.
Liability
Nothing in this legal disclaimer will limit any of our liabilities in any way that is not permitted under applicable law or exclude any of our liabilities that may not be excluded under applicable law.
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